Refund policy

Last updated: [date].

Cancelling

There is no contract term. Your plan runs until the end of the period you paid for and does not renew by itself: each renewal is a new payment you choose to make.

First-payment refund

If you are unhappy with your first paid period, email felicelse@gmx.com within 7 days of payment and we will refund that payment, unless the account has been used in breach of our terms or has sent a very large number of invoices.

How refunds are paid

Crypto transfers cannot be reversed, so refunds are sent as a new transfer in the same coin you paid with, to an address you provide. The refunded amount is the USD value of the plan price at the time of payment, minus network fees. Bitcoin refunds may differ in coin amount because of price changes.

Wrong or late payments

If you sent the wrong amount, used the wrong network or paid after the window expired, contact us with the transaction hash. We will try to help: we may credit your account with the correct plan, or refund the amount received less network fees. We cannot recover funds sent to an address that is not ours.

Renewals and yearly plans

Renewal payments are not refundable once the new period has started, except where required by law. Yearly plans are refundable within 7 days if you have not exceeded normal use.

Your legal rights

Nothing in this policy limits any rights you have under consumer law where you live.